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Detection Instruments is committed to providing
exceptional support and quality service to our customers. Our pricing
is such that service and upkeep is affordable for our customers.
We are normally able to service an OdaLog and ship it back to you
within two-days after receipt. We offer loaner instruments in cases
where extensive service is required.
Instrument Service and Calibration
We recommend that the OdaLog is returned
to a Detection Instruments service center at least once every six
months for a full inspection, firmware upgrade as developed, calibration,
test for linearity and to have new batteries installed. Please complete
the service form below and include
it with your instrument, or call us at (602) 797-0630 to let us
know that you'll be sending your instrument in for repair. Reliable
Instruments services and calibrates the Mercury Analyzers. Please
contact them prior to shipping the instrument. They can be reached
at (865) 882-1161 or via e-mail at TechSupport@reliableinstruments.com.
Service Form
Click here for Service Form
Turn-around Time
We are normally able to service an OdaLog
and ship it back to you within two-days of receipt. In cases where
extensive service is required, we'll supply you with an OdaLog to
use in the interim, if necessary. Reliable Instruments' repair turn-around time is also two-days of receipt.
Warranty
A twelve-month warranty is standard, when
used in accordance with the operation manual (calibration costs
excluded).
Terms and Conditions
Click here to view
Calibration Gas Kits and Replacement Cylinders
We recommend that a full instrument calibration
be performed using a certified concentration calibration
gas kit at least monthly on the OdaLog and Low Range Gas Loggers
to ensure maximum accuracy. You can perform a functional test between
calibrations to verify the sensor's performance. Simply apply the
gas to the OdaLog to confirm that the value correlates to the concentration of the calibration gas. If the results don't match the gas value, perform
a full instrument calibration. For multi-point calibrations, our Gas Dilution System is an easy to use electronic device designed to take a known calibration gas and dilute it to lower concentrations.
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